"What this [power is I can not say; All I know is, is that it exists and it becomes available only when a man is in that state of mind in which he knows exactly what he wants and is fully determined not to quit until he finds it". Alexander Graham Bell
Upcoming Events
CHANGE OF ADDRESS - MOVING DETAILS
The TRAC Consulting Office has moved location from Mooloolah Valley to Pelican Waters. Please direct ALL mail to our PO box which will still remain the same.
TRAC Consulting Pty. Ltd,
PO Box 6227
Mooloolah Valley Qld 4553
NEW PHONE & FAX NUMBERS
NEW TRAC office phone number: 07 5439 7999
NEW TRAC fax number: 07 5439 7977
VISIONARY LEADERSHIP SUMMARY AND LINK TO BROCHURE
Brief Program Description:
The world's greatest leaders and coaches understand that the best results come from harnessing every team member’s instinctive behaviours, creativity, enthusiasm, initiative and understanding, rather than controlling or suppressing the talents of other people. They are experts at facilitating behavioural change, affecting leadership and driving a new vision in an almost seemingly transparent invisibility. Welcome to the world of Visionary Leadership!
www.tracc.com.au/docs/publications/VLP%202007%20Brochure.pdf
Detailed program information and a registration form are available on the following web link…
This is an advanced values based leadership development program specifically designed to develop and equip business operators, managers and team leaders with a set of facilitative behaviours and leadership tools that will support their endeavours in facilitating change and performance improvement within their work teams.AUSSIE HOST Customer Service Workshop
Aussie Host Business / Customer Service Training Workshops:
TRAC Consulting in collaboration with Caloundra Chamber of Commerce and Industry and Sunshine Coast TAFE will be facilitating a regional Aussie Host initiative for Caloundra based businesses during October and November.
The Aussie Host Program represents a collective effort by businesses, communities and individuals to maximise the opportunities and benefits of good service to all Australians.
The format of the Aussie Host training allows participants to attend the one day workshop delivered by an accredited industry led Aussie Host facilitator. The content is both thought provoking and interactive. The content of the one-day program covers the following topics:
- What is Quality Customer Service?
- The Importance of Workplace & Personal Presentation
- Excelling in Communication Skills
- Effective Telephone Communication
- Handling Customer Complaints and Dissatisfaction
- Who are Your Customers? How to best serve them
15th October - Caloundra Power Boat Club
23rd October – Caloundra Power Boat Club
6th November – Caloundra Power Boat Club
To register: email TRAC Consulting: admin@tracc.com.au or phone Mark 0n 0421 6888 77. Registrations are also being accepted through the Caloundra Chamber of Commerce and Industry by phoning 07 - 5492 5977.
ADVANCED FACILITATOR TRAINING DATES
The theme for this advanced Facilitator Training Program will involve two themes; these are the "Development of High Performance Teams" and "Facilitative Leadership". The content of this program will have application across various sectors including work teams, sporting teams, boards and not for profit organisations. Lock these dates into your diaries NOW as this will be one of the most transformational programs ever to be delivered on the Sunshine Coast.
Detailed information relating to this transformational program can be found on the following web link or by calling Mark Jones of TRAC Consulting on 0421 688877…
