The Value Game

Every successful organisation adopts a company culture that is based on an agreed set of values and beliefs, which are symbolic of the way the company conducts its business.
The Value Game sets the stage, which enables you to create a climate of high trust and low stress, where errors are seen as opportunities for learning. The VALUE Game sets that tone and promotes an open and non-threatening - yet - purposeful - atmosphere. 
The 12 activities within The Value Game reinforce knowledge and new skills that easily transfer learning back to the job.

Learning Objectives and Outcomes 
As a result of playing The VALUE Game, participants will be able to:

• Identify and differentiate the two steps to Verify.
• Describe how to acknowledge a customer's feelings.
• Describe the three types of listening and the two types of questioning.
• Identify the two steps that Uncover Solutions.
• Describe the three steps the Ensure Satisfaction.
• Define "Features, Advantages and Benefits" (FAB) of ALL customer service and sales interactions.